Your trusted short-stay hosting helper

Australia-wide guest support that grows your hosting income and handles the chaos for you

Get Guest Support

Your trusted short-stay hosting helper

Australia-wide guest support that grows your hosting income and handles the chaos for you

Get Guest Support

Your trusted short-stay hosting helper

Australia-wide guest support that grows your hosting income and handles the chaos for you

Get Guest Support

What Aunty takes off your plate

Aunty handles property management and guest support so you can host hands-free while your income grows.

Midnight Messages

Late-night guest issues and emergency calls? Aunty's 24/7 support takes care of everything so you can sleep soundly while keeping guests happy.

24/7 Guest support
Emergency assistance

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Midnight Messages

Late-night guest issues and emergency calls? Aunty's 24/7 support takes care of everything so you can sleep soundly while keeping guests happy.

24/7 Guest support
Emergency assistance

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Midnight Messages

Late-night guest issues and emergency calls? Aunty's 24/7 support takes care of everything so you can sleep soundly while keeping guests happy.

24/7 Guest support
Emergency assistance

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Your shortcut to Superhost

Complete hosting support that keeps reviews glowing, metrics strong, and revenue growing.

Next Superhost Evaluation

October 1st

Achieving Superhost ratings through professional vacation rental management

Maintain 4.8+ guest rating across stays

From pre-check-in to checkout, we handle guest communication with care. That kind of consistency leads to five-star Airbnb reviews.

Maintain 4.8+ guest rating across stays

From pre-check-in to checkout, we handle guest communication with care. That kind of consistency leads to five-star Airbnb reviews.

Maintain 4.8+ guest rating across stays

From pre-check-in to checkout, we handle guest communication with care. That kind of consistency leads to five-star Airbnb reviews.

Reliable guest communication preventing cancellations for Cairns holiday rentals

Keep cancellations below 1%

Quality guest communication prevents issues that cause cancellations, protecting your bookings.

Keep cancellations below 1%

Quality guest communication prevents issues that cause cancellations, protecting your bookings.

Keep cancellations below 1%

Quality guest communication prevents issues that cause cancellations, protecting your bookings.

Supporting booking growth for Newcastle Airbnb property owners

Host 10+ trips or 100+ nights in a year

Complete guest support and hosting help let you take on more bookings confidently without getting overwhelmed.

Host 10+ trips or 100+ nights in a year

Complete guest support and hosting help let you take on more bookings confidently without getting overwhelmed.

Host 10+ trips or 100+ nights in a year

Complete guest support and hosting help let you take on more bookings confidently without getting overwhelmed.

Professional guest messaging maintaining response rates across Australia

Respond to 90% of guest messages in 24h

Aunty’s Front Desk keeps you on top of every guest question with fast, friendly replies for a Superhost-level response rate.

Respond to 90% of guest messages in 24h

Aunty’s Front Desk keeps you on top of every guest question with fast, friendly replies for a Superhost-level response rate.

Respond to 90% of guest messages in 24h

Aunty’s Front Desk keeps you on top of every guest question with fast, friendly replies for a Superhost-level response rate.

Why hosts choose Front Desk

Reliable hosting support with transparent pricing, full control, and no revenue sharing.

Property management dashboard keeping hosts in control of their listings

Keep control

Aunty manages the behind-the-scenes work so you can stay hands-off without losing visibility.

Transparent flat-fee Airbnb property management across Australia

No revenue share

Most property managers take 10-30% commission. Aunty charges one flat monthly rate.

Remote property management supporting hosts from Byron Bay to Canberra

Works anywhere

Our service works anywhere, and we connect with your local help when hands-on support is needed.

Your home, beautifully explained

Helpful digital guidebooks that reduce guest questions while putting everything they need right in their pocket.

Mobile-friendly digital guidebook accessible to guests in Wollongong

Easy access, no app required

Guests get a secure link to your digital guidebook that works on any device, with no downloads or tech stress.

Easy access, no app required

Guests get a secure link to your digital guidebook that works on any device, with no downloads or tech stress.

Easy access, no app required

Guests get a secure link to your digital guidebook that works on any device, with no downloads or tech stress.

Automated guidebook updates for guests staying in Noosa properties

Updates throughout your stay

The guidebook updates for every stage of the stay, from arrival info to checkout reminders.

Updates throughout your stay

The guidebook updates for every stage of the stay, from arrival info to checkout reminders.

Updates throughout your stay

The guidebook updates for every stage of the stay, from arrival info to checkout reminders.

Updates throughout your stay

The guidebook updates for every stage of the stay, from arrival info to checkout reminders.

Simple issue reporting system for guests in Geelong vacation rentals

Easy problem reporting

Guests can report small problems through the guide so Aunty can fix them fast.

Easy problem reporting

Guests can report small problems through the guide so Aunty can fix them fast.

Easy problem reporting

Guests can report small problems through the guide so Aunty can fix them fast.

Comprehensive house manual creation for Sunshine Coast holiday homes

Complete house manual

Everything from TV instructions to emergency exits, fully tailored for your guests.

Complete house manual

Everything from TV instructions to emergency exits, fully tailored for your guests.

Complete house manual

Everything from TV instructions to emergency exits, fully tailored for your guests.

Local Recommendations

Handpicked tips and local favourites help every guest feel at home in your neighbourhood.

Local Recommendations

Handpicked tips and local favourites help every guest feel at home in your neighbourhood.

Local Recommendations

Handpicked tips and local favourites help every guest feel at home in your neighbourhood.

Your cleaning team, managed and monitored

Your cleaning team,
managed and monitored

Front Desk coordinate cleaning schedules, oversee quality standards, and deliver detailed reports so you stay informed without the hassle.

Professional cleaning team coordination for Melbourne and Sydney properties

Photo proof

Photos taken after every clean to show it is spotless

Photo proof

Photos taken after every clean to show it is spotless

Photo proof

Photos taken after every clean to show it is spotless

Completed checklist

A list of every task completed during the clean

Completed checklist

A list of every task completed during the clean

Completed checklist

A list of every task completed during the clean

Issue alerts

Aunty flags any damage or mess early to keep you ahead

Issue alerts

Aunty flags any damage or mess early to keep you ahead

Issue alerts

Aunty flags any damage or mess early to keep you ahead

Delivered direct

Your report lands in your inbox after every clean

Delivered direct

Your report lands in your inbox after every clean

Delivered direct

Your report lands in your inbox after every clean

How Aunty stacks up

All the hosting support, none of the commission fees.

All the hosting support,
none of the commission fees.

Service
Service
Aunty
Aunty
Co-Host
Co-Host
Property Management
Property Management
24/7 Guest support
Rare
Rare
Rare
Rare
Rare
Rare
Cleaning coordination
Calendar & booking coordination
Emergency guest support
Digital guidebook
Rare
Rare
Rare
Rare
Rare
Rare
Dynamic pricing
Coming soon
Coming soon
Coming soon
Rare
Rare
Rare
Listing optimization
Coming soon
Coming soon
Coming soon
Multi-platform management
Coming soon
Coming soon
Coming soon
Rare
Rare
Rare
Review follow-up
Review follow- up
Monthly performance reports
Coming soon
Coming soon
Coming soon
Rare
Rare
Rare
In-person help
Monthly fees
$139
$139
$139
10–30% of Revenue
10–30%
10–30% of Revenue
10–30% of Revenue
10–30%
10–30% of Revenue

Guest
favourite

Loved by guests worldwide

Cody
7 years on Airbnb
February 2025
Everything from check-in to checkout was smooth. The apartment was homey and comfortable, and Tom was always available for any questions. I’d happily stay again.
Tiarna
9 years on Airbnb
February 2025
Beautiful apartment, very spacious and clean. Very responsive with any queries I had. - 5/5 stars!!
Marce
6 years on Airbnb
February 2025
The apartment was spotless and well stocked with supplies. It felt quiet and comfortable despite being in the city. The host was responsive and even allowed a late check-out. Thank you for having us.
Jeffrey
6 years on Airbnb
February 2025
Great apartment, very clean, lovely views over the city, everything we needed for a week in Melbourne, would book again.
Murat
8 years on Airbnb
February 2025
The stay was excellent. The apartment was comfortable and well looked after, and the hospitality was spot on. We were absolutely pleased with everything.

Cody
7 years on Airbnb
February 2025
Everything from check-in to checkout was smooth. The apartment was homey and comfortable, and Tom was always available for any questions. I’d happily stay again.
Tiarna
9 years on Airbnb
February 2025
Beautiful apartment, very spacious and clean. Very responsive with any queries I had. - 5/5 stars!!
Marce
6 years on Airbnb
February 2025
The apartment was spotless and well stocked with supplies. It felt quiet and comfortable despite being in the city. The host was responsive and even allowed a late check-out. Thank you for having us.
Jeffrey
6 years on Airbnb
February 2025
Great apartment, very clean, lovely views over the city, everything we needed for a week in Melbourne, would book again.
Murat
8 years on Airbnb
February 2025
The stay was excellent. The apartment was comfortable and well looked after, and the hospitality was spot on. We were absolutely pleased with everything.

Peaceful hosting experience with professional Airbnb property management

Sleep easy. Aunty’s on guest duty.

Get Guest Support

Sleep easy. Aunty’s on guest duty.

Get Guest Support

Sleep easy. Aunty’s on guest duty.

Get Guest Support

How Aunty makes the magic happen

Step 1

Set Up With Aunty

Share your property details and preferences. Aunty sets up everything and syncs your calendar.

Step 2

Welcome every guest

Aunty handles guest questions and welcomes every guest with care.

Step 3

Support every stay

Aunty manages guest needs and last-minute fixes, so your hosting stays hands-free.

Step 4

Close the loop

Aunty arranges cleaning, sends thank-yous, and follows up for reviews to help boost your hosting ratings.

Advanced property management features coming to Australian hosts

More Aunty magic, coming soon

Aunty is always finding new ways to help. These upcoming features will help you host smarter, earn more, and stay hands-free.

Multi-platform listings

Listing optimization

Dynamic pricing optimization

Monthly financial & performance reports

Frequently asked questions

Still have questions? Contact us and Aunty will be happy to help.

What Aunty takes off your plate

Midnight Messages

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Midnight Messages

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Midnight Messages

Check-In Chaos

Last-Minute Bookings

Review Follow-Ups

Emergency Calls

Your shortcut to Superhost

Your shortcut to Superhost

Maintain 4.8+ guest rating across stays

Maintain 4.8+ guest rating across stays

Maintain 4.8+ guest rating across stays

Keep cancellations below 1%

Keep cancellations below 1%

Keep cancellations below 1%

Host 10+ trips or 100+ nights in a year

Host 10+ trips or 100+ nights in a year

Host 10+ trips or 100+ nights in a year

Respond to 90% of guest messages in 24h

Respond to 90% of guest messages in 24h

Respond to 90% of guest messages in 24h

Why hosts choose Front Desk

Keep control

No revenue share

Works anywhere

Your home, beautifully explained

Easy access, no app required

Easy access, no app required

Easy access, no app required

Updates throughout your stay

Updates throughout your stay

Updates throughout your stay

Updates throughout your stay

Easy problem reporting

Easy problem reporting

Easy problem reporting

Complete house manual

Complete house manual

Complete house manual

Local Recommendations

Local Recommendations

Local Recommendations

Your cleaning team, managed and monitored

Your cleaning team, managed and monitored

Photo proof

Photo proof

Photo proof

Completed checklist

Completed checklist

Completed checklist

Issue alerts

Issue alerts

Issue alerts

Delivered direct

Delivered direct

Delivered direct

How Aunty stacks up

Guestfavourite

Loved by guests worldwide

Loved by guests worldwide

Sleep easy. Aunty’s on guest duty.

Sleep easy. Aunty’s on guest duty.

Sleep easy. Aunty’s on guest duty.

Sleep easy. Aunty’s on guest duty.

How Aunty makes the magic happen

Set Up With Aunty

Welcome every guest

Support every stay

Close the loop

More Aunty magic, coming soon

Frequently asked questions

Your cleaning team,
managed and monitored

Guest
favourite